Author: WesternCBH

Separation Coach to Facilitate Settlement and Co-Parenting

I work with one parent individually for this service.

While you may separate as intimate partners, you can never really separate as co-parents. The issues of the intimate relationship can intrude on your ability to successfully care and plan for your children together.

When conflict enters matters concerning the care of your children, solutions can be elusive and conflict can escalate. The greater the conflict, the greater the emotional distress not only for the parents, but for the children between them. If/when these matters reach the court, the cost of legal fees can be astronomical and for some, completely out of reach.

At any point along your separation, time with a separation coach can help you gain perspective and re-evaluate your strategy for bringing some semblance of peace to your situation.

The separation coach can help you better respond to upsets and learn to communicate in a way so as to help reduce conflict. Tips in these areas can better equip you to settle matters more reasonably whether self-represented, negotiating through lawyers, in mediation, collaborative law or at court.

Please note, this service can only be provided to one of the separated co-parents. This service is confidential and I cannot be called to court or asked to write a report for court or any other purpose.

Fees
Please be advised that I do not accept payment by third party payers (benefit or EAP providers) for this service, since it is typically not covered by insurance. People are directly responsible for payment of services as per the information provided at the time of service. A receipt will be provided with which persons can seek reimbursement from their EAP or benefit provider. Reimbursement remains a matter between you and your benefit or EAP provider.

 

Voice of the Child

 

Sometimes it is helpful for separated parents to hear from their children about their views. However, if you want to really uncover your child’s views and feelings, this is best done with the help of a neutral third party – a person who has experience and expertise chatting with children of separated parents. We speak of this as hearing the voice of the child and doing so requires a balanced process with the involvement of both parents.

Once the voice of the child has been heard, then the neutral helper who facilitated the child’s voice can bring the child’s feelings, views and experience of their life and the parental separation to the parents’ attention for the parents to be informed. On the basis of information provided, then the parents may be in a better place to meet their child’s needs. If indeed there were untoward issues, it may be instructive for a parent to be advised of those issues from the perspective of the child. It may be helpful to have a better appreciation of your child’s experience and needs when considering a parenting plan.

This is a closed service meaning information gathered and discussed cannot be used in a court or arbitration process. There will only be a verbal disclosure. No report will be issued and there is no access to the notes or file. The goal is to facilitate settlement.

Referral and service process:

1

A lawyer should initiate the referral to mitigate concern of bias if a parent phones directly.

2

Parents will be interviewed prior to any meetings with children. Meetings with parents may be joint or individual. This will be determined through a telephone screening interview.

3

Children will be interviewed on at least 2 occasions - once brought by one parent and once brought by the other parent. Other meetings with children may be required beyond these two meetings.

4

After meetings with children are concluded, a disclosure meeting will be held with both parents and their lawyers together so everyone hears the same information at the same time.

At the discretion of the parents and their lawyers, they may engage in settlement discussions at this meeting.

There is no recording or posting of content or comments in any form or media by clients or their proxy although Jessica Biren Caverly may record any/all conversations at his discretion solely for accountability purposes in the event an issue with service arises. The service record is the property of Jessica Biren Caverly. 

Service is closed and neither Jessica Biren Caverly, her notes or reports can be used for court or arbitration purposes with regard to the parenting disputes.

This service typically requires between 7 and 10 hours. A retainer for 10 hours of service must be received prior to commencing service. 

Jessica Biren Caverly shall be entitled to retain independent legal counsel and to be compensated for the cost thereof on a substantial indemnity basis in circumstances where in his sole and arbitrary determination, his integrity, independence, and quality of service are called into question or in any circumstance where he is required to attend and answer questions in accordance with any subpoena, Order or any other request, whether requiring attendance in person or by any other means such as correspondence, fax, email or telephone.  

Lawyers and parties also agree not bring any actions for damages or any other claims of any kind or character against Jessica Biren Caverly for any acts or omissions in the course of carrying out his duties. Lawyers and parties agree to waive any and all rights to address any issue against Jessica Biren Caverly through any Court or any other process not here specifically contemplated in this or any other jurisdiction.

Fees
A retainer based on 10 hours of service is required prior to commencing. Billing will be on basis of actual time spent on any activity related to the service. You will be billed for any activity directed to your case. If less time is taken than covered by the retainer, a refund will be issued. If more time is required than covered by the retainer, the service provider may ask for additional funds to be provided before continuing the process.

 

Clinical Evaluative Consultation

 

When separated parents cannot agree on the residential arrangement for their children between them or how conflicting decisions should be settled, many turn to the Court seeking an Order determining the residential arrangement and who would have decision making authority for what.

To guide the Court, many of these same parents would participate in a custody and access assessment. Therein a clinical investigator (typically a psychologist) would interview the parents, speak with and observe the children with the parents, obtain additional information from other sources and then write an extensive report concluding with recommendations on the matters of custody and access. Whereas some parents would settle their dispute on the basis of the recommendations, for others, the report and recommendations only serve to fuel their dispute in litigation.

A Clinical Evaluative Consultation (CEC) takes the process of a custody and access assessment, but keeps it out of a Court with the aim of facilitating settlement. Rather than concluding with a written report available for litigation, the CEC concludes with a verbal disclosure meeting and settlement meeting combined. It is attended by both parents and their lawyers. The entire process is closed, meaning nothing can be used for Court purposes. There will be no written report and the clinical investigator cannot be called to Court to testify in the event this matter proceeds to a trial.

The benefit of the closed process is that parents as well as the clinical investigator can speak very freely about the matters at hand without concern that it may be used against anyone at Court. The process allows the parents to obtain important and impartial information about themselves, their children and their situation so they the parents can retain control of the outcome – their settlement. The process provides the parents important insights as to how this matter would be viewed in a traditional custody/access assessment and likely outcomes if the matter were to proceed to Court.

General Description of Process and Costs:

1

The evaluator may be contacted by one or both lawyers to make a referral for service. Contact may be by telephone with one lawyer, conference call with both lawyers or by written submission by letter/email with content agreed upon by both lawyers. Parents should not phone directly for this service as this may be perceived as leading to bias by the other parent or party and could actually undermine the referral.

2

Based upon a discussion of the request for service, a letter or email will be provided if the referral has been accepted. This letter must be shared between the lawyers and parties subject to the evaluation.

3

A copy of the pleadings brief and Court Orders are required prior to interviews with the parties if a Court action has begun.

4

Disclosure and transmittal of all records from any agency, physician, CAS, or hospital that has had involvement with the family is required if requested by the evaluator. Both parents may be required to undertake a criminal reference check and provide a police report. School records are required for school age children. Written information from interested third parties may also be requested. Lawyers may be asked to make provision for release, disclosure, transmittal and costs of reports as set out above. Third party reports may be required in advance of setting appointments. Additional information can be requested and required at any point during the service process.

5

After receipt of all pertinent information, appointments will then be set with parents and children. Generally for custody and access evaluations, two meetings are held with each parent separately, and two interviews with the children as brought by one parent and then the other parent. Home visits can be required at the discretion of the evaluator. Subsequent and other interviews will be scheduled as required. In the event a settlement can be reached during the process of the evaluation, this may be encouraged.

6

Following collection of the reports and interviews, a verbal disclosure meeting is held with the lawyers and parties to inform of information obtained, issues identified and proposed solutions/suggestions.

7

On average, 15 - 20 hours are required to complete evaluations inclusive of the verbal disclosure meeting. The cost of evaluation is based on an hourly fee.

8

A retainer based on 20 hours of service is required prior to commencing service. In the event the actual cost is less than the retainer, then a refund will be issued. If the cost is more than the retainer, then more funds will be required prior to the verbal disclosure meeting.

9

The lawyers or parties must determine how the cost of the service will be paid. Cheque(s) or cash must be provided and no action will be taken on the file until funds are cleared.

10

The lawyers and parties agree that Jessica Biren Caverly will not be called to Court for matters concerning this service or any matter concerning the clients subject to this service and will not be called upon to produce a report and will not have his records subpoenaed for any purpose.

11

Jessica Biren Caverly shall be entitled to retain independent legal counsel and to be compensated for the cost thereof on a substantial indemnity basis in circumstances where in his sole and arbitrary determination, his integrity, independence, and quality of service are called into question or in any circumstance where he is required to attend and answer questions in accordance with any subpoena, Order or any other request, whether requiring attendance in person or by any other means such as correspondence, fax, email or telephone.

12

Lawyers and parties also agree not bring any actions for damages or any other claims of any kind or character against Jessica Biren Caverly for any acts or omissions in the course of carrying out his duties. Lawyers and parties agree to waive any and all rights to address any issue against Jessica Biren Caverly through any Court or any other process not here specifically contemplated in this or any other jurisdiction.

13

Assuming cooperation from the parties, evaluations are generally completed within 6 to 10 weeks after clearing of the retainer cheque and receipt of all required reports.

14

The parties must execute the Clinical Evaluative Consultation form at our first meeting.
Fees
A retainer based on 20 hours of service is required prior to commencing. Billing will be on basis of actual time spent on any activity related to the service. You will be billed for any activity directed to your case. If less time is taken than covered by the retainer, a refund will be issued. If more time is required than covered by the retainer, the service provider may ask for additional funds to be provided before continuing the process.

 

Closed Custody/Access Single Session Impartial Consultation

Separating parents are often fearful of losing a meaningful relationship with their children. They need a way to resolve the care of their children between them. They need to develop a parenting plan.

A Parenting Plan is a written agreement between separating or separated parents setting out the rules and structures for the ongoing care of their children. Parenting plans are constructed with sensitivity to the developmental, social and cultural needs of the children and the ability of the parents to meet those needs given respective parental strengths, weaknesses and willingness.

Challenges to developing a parenting plan can be due to differences of opinion on any number of issues. This can be more challenging by unresolved issues with respect to the separation; different parenting styles and/or competencies; mental health concerns; drug/alcohol abuse; structural issues related to competing schedules and/or residential challenges; and sometimes just personal preferences.

Typical approaches to developing a parenting plan include: simply discussing matters between parents themselves; meeting with a counselor; mediation; lawyer assisted negotiation; collaborative law; arbitration; and court.

The closed custody/access single session impartial consultation is a more innovative and timely process and draws on aspects of mediation, assessment and counselling. The service is intended to be conducted in a single day.

This process offers parents an opportunity to have their respective needs, wants and issues heard as well as those of their children by a professional with expertise in helping parents construct parenting plans. The professional can also advise on the needs of the children with regard to their changing family.

The goal is to facilitate family restructuring in a way best suited to the children by developing a reasonable parenting plan.

General Description of Process:

1

Receive existing Orders, agreements, pleadings, the referral document and retainer

2

Conduct telephone screening with the clients to prepare for face-to-face meeting

3

Morning meeting with both parents

4

Early afternoon meeting with children as appropriate

5

Later afternoon meeting with parents and lawyers for feedback, guidance and planning

6

Draw up agreements achieved

Like in closed mediation, information obtained in the course of this consultation will remain confidential and cannot be used in any other settlement process or Court process. Information will be shared only upon written consent except where there is risk of harm to self or another person, or as required by law as it pertains to child protection matters. There is no recording or posting of content or comments in any form or media by clients or their proxy although Jessica Biren Caverly may record any/all conversations at his discretion solely for accountability purposes in the event an issue with service arises. The service record is the property of Jessica Biren Caverly. Information obtained about persons served shall be used for service purposes, payment collection and/or, satisfaction surveys. Non-identifying information may be used for statistical, research or teaching purposes.

Neither Jessica Biren Caverly nor her notes can be called or subpoenaed for court purposes. This is a closed process.

To refer

1.      Lawyer and client read and complete this document together.

2.      Parties and lawyers make arrangements for payment of retainer.

3.      Lawyers submit retainer and materials (pleadings) to the service provider.

4.      Service provider thereafter will contact the parties to commence service.

5.     In the event of questions arising, the lawyer(s) should call for clarification.

 

Fees
Please be advised that I do not accept payment by third party payers (benefit or EAP providers) for this service, since it is typically not covered by insurance. People are directly responsible for payment of services as per the information provided at the time of service. A receipt will be provided with which persons can seek reimbursement from their EAP or benefit provider. Reimbursement remains a matter between you and your benefit or EAP provider. Dr. Biren Caverly requires a retainer from each party prior to the start of the appointments. The fee includes: Referral discussion with lawyers; receiving/reviewing available materials; brief telephone screening of clients; scheduling; one standard business day meeting regardless of time used; drafting any agreement achieved.

 

Lawyer Assisted Mediation

Lawyer assisted mediation is mediation that includes the lawyers for both parents. Although a much more expensive mediation process, having the lawyers present can provide a greater sense of both legal, physical and emotional safety for the participants. This can be of tremendous value in cases where there is serious alleged or verified issues of abuse, mental health issues, drug/alcohol concerns or just a tremendous degree of animosity and/or mistrust between the parents. Recognizing that outcomes imposed by a court or arbitrator tend to be less durable and more poorly followed, lawyer assisted mediation can help parents achieve a mutually acceptable agreement while feeling their rights, as well as the process, is protected.

For lawyer assisted mediation to function best, the lawyers themselves must value mediation and have the capacity to resist turning the process into pseudo-litigation. The lawyers will be expected to allow the parents to speak on their own behalf, although breaks can be taken for parents and lawyers to confer with each other during the process. Lawyer assisted mediation may be better facilitated by lawyers with training in collaborative family law or mediation itself, although this is not a precondition for service.

Beyond the above, the description of mediation also applies to lawyer assisted mediation.

Dr. Biren Caverly is also a member of a collaborative divorce practice group in Danbury, Connecticut. The members of the collaborative are all trained on the collaborative divorce model put forth by the International Association of Collaborative Professionals (IACP).

 

Referrals
Please note, referrals are NOT accepted for this service from persons who are self-represented. Parents should not phone directly to refer. The referral for service MUST come from a lawyer.

 

Fees
Please be advised that I do not accept payment by third party payers (benefit or EAP providers) for this service, since it is typically not covered by insurance. People are directly responsible for payment of services as per the information provided at the time of service. A receipt will be provided with which persons can seek reimbursement from their EAP or benefit provider. Reimbursement remains a matter between you and your benefit or EAP provider. Dr. Biren Caverly requires a retainer from each party prior to the start of the Mediation.
 

 

Mediation

Mediation is directed at resolving issues regarding the on-going care and management of children following parental separation or divorce such that a parenting plan is developed or specific issues are resolved. It is the parenting plan that sets out the residential arrangements as well as roles, responsibilities and approaches for the care of the children. In mediation, parents retain control of the outcome.

The role of the mediator is to facilitate discussion, help generate options and educate on matters of concern to the well-being of the children in the context of the parental separation/divorce. The mediator will endeavor to keep behavior safe and civil to allow appropriate negotiation between the parents.

Parents may be seen together or separately depending on the level of conflict and matters of concern. If seen together, the mediator can separate the participants when necessary and move between separate rooms if required.

A developmental perspective is taken in structuring parenting plans so parents are better prepared to handle natural changes that occur with time.

People may self-refer for this service or a lawyer may refer you on your behalf. However, you will require a lawyer to advise you as to the nature of the service agreement available in the referral package. Dr. Biren Caverly has received a certificate in Mediation, as well as a separate certificate in Divorce Mediation.

If you call for yourself please do NOT launch into your version of the problem. To the degree you lay out your side of the issues in advance of the other person, you will be considered to have biased my perspective and service may end before it even begins. In calling on your behalf, identify you are seeking mediation and then please let me lead the conversation so I obtain only the information I require to begin this process even-handedly. Please be advised, I will not answer hypothetical questions as those are typically based on the caller's situation and discussing those hypothetical situations will be considered a matter leading to bias. Please also note, if you are considering my mediation service, you are well advised to inform the other party and have that party read this web page.

 

General Description of Process:

1

Where available, documents may be reviewed in advance of meeting.

2

Prior to the first meeting, the mediator will meet with each parent separately in person or by phone, to screen for domestic violence and power imbalances.

3

The first meeting is scheduled for 3 hours duration. The purpose of the first meeting is to get acquainted and for the mediator to learn about you, your family history, the children and current issues. During this meeting the parents may provide signed consent permitting exchange of information with other service providers.

4

The children may be seen during the course of a mediation. Meetings with the children are usually scheduled for 1 hour but will vary depending on the children's age, comfort and discussion.

5

Meetings with parents will continue as necessary towards the goal of achieving a mutual agreement.

6

In the event an agreement is reached and a plan is achieved, this will be written up by the mediator as a Memorandum of Understanding. The parents can chose to follow the plan as is, or have it formalized as a legal document through their lawyers. Parents are advised to obtain independent legal advice.

7

In the event a plan is not achieved, a brief report will be provided stating an agreement has not been achieved in this process.

8

Only a Memorandum of Understanding or brief report stating an agreement has not been reached (or combination thereof) can be used for court purposes.

9

Parents should be aware that the opinion of a mediator may be influential in a court proceeding. Dr. Biren Caverly has each parent sign a disclosure agreement which prohibits her from being able to testify in Court about the mediation process. This is called a closed mediation, which means that any activity, outcomes or views of the mediator are sealed and not allowed for use in a court or arbitration process. Apart from reports noted above, Jessica Biren Caverly and/or her records cannot be used for court or arbitration purposes.

10

Information will be shared only upon written consent except where there is risk of harm to self or another person, or as required by law as it pertains to child protection matters. There is no recording or posting of content or comments in any form or media by clients or their proxy although Jessica Biren Caverly may record any/all conversations at his discretion solely for accountability purposes in the event an issue with service arises. The service record is the property of Jessica Biren Caverly. Information obtained about persons served shall be used for service purposes, payment collection and/or, satisfaction surveys. Non-identifying information may be used for statistical, research or teaching purposes.

11

Jessica Biren Caverly shall be entitled to retain independent legal counsel and to be compensated for the cost thereof on a substantial indemnity basis in circumstances where in his sole and arbitrary determination, his integrity, independence, and quality of service are called into question or in any circumstance where he is required to attend and answer questions in accordance with any subpoena, Order or any other request, whether requiring attendance in person or by any other means such as correspondence, fax, email or telephone.

12

Lawyers and parties also agree not bring any actions for damages or any other claims of any kind or character against Jessica Biren Caverly for any acts or omissions in the course of carrying out her duties. Lawyers and parties agree to waive any and all rights to address any issue against Jessica Biren Caverly through any Court or any other process not here specifically contemplated in this or any other jurisdiction.

13

Mediation generally requires 10 to 20 hours for completion. The parents must determine prior to mediation how costs will be divided between them. This is not a matter for the mediator to determine.
Fees
Please be advised that I do not accept payment by third party payers (benefit or EAP providers) for this service, since it is typically not covered by insurance. People are directly responsible for payment of services as per the information provided at the time of service. A receipt will be provided with which persons can seek reimbursement from their EAP or benefit provider. Reimbursement remains a matter between you and your benefit or EAP provider. Dr. Biren Caverly requires a retainer from each party prior to the start of the Mediation.

 

Closed Single Session Consultation

Regardless of where you are in the separation process, you may be wondering what to do next or you may be worrying how your situation is impacting your children. You may be feeling stuck, going down a path you never intended with consequences you never anticipated.

The Closed Single Session Consultation is an opportunity for one or both parents to sit down together for a good 3 hours with a trained professional to review their issues, how they are going about resolving matters and to discuss concerns as they relate to their children.

Being a "closed" meeting, information discussed cannot be used in a court process. This allows parents to speak freely without concern for matters discussed being used at court.

Sometimes all you need is one good meeting to figure things and regroup to head in a better direction. This is that opportunity. Sometimes all it takes is for a person to commit to one meeting. This can be that meeting. This may set the stage for additional meetings at your discretion. It's up to you.

Confidentiality

All matters remain confidential with the following exceptions:

1. Any past or imminent harm or abuse to a child currently younger than 16 years of age will be reported to proper authorities.

2. Any imminent threat of harm to self or to another adult will be reported either to proper authorities and/or to other persons who may be required to intervene as necessary.

3. Up to an hour can be scheduled between appointments to avoid meeting anyone while entering or exiting.

Fees
Please be advised that I do not accept payment by third party payers (benefit or EAP providers) for this service, since it is typically not covered by insurance. People are directly responsible for payment of services as per the information provided at the time of service. A receipt will be provided with which persons can seek reimbursement from their EAP or benefit provider. Reimbursement remains a matter between you and your benefit or EAP provider. 

 

Pre-Separation Consultation, Thinking of Children

Separation is not only a life changing event for the adults, but for their children, too. The challenge is not only how to break the news to your children but handle the entire separation process to minimize any negative fallout. In the end, we want resilient children who are able to cope with this major life event.

In addition to determining a plan for how to tell children, children need emotional support from their parents. It is important to know how to provide that support so that they never feel responsible for the separation or for taking care of the parents' feelings, and so they never feel any shame or blame for the change in their family's status.

To help manage children's worries about the future, the degree to which parents can present a plan for the future, the children can be set to ease knowing what and how things will transpire between their family, friends, school, and community.

Many parents also wonder or worry about how to manage the technical aspects of separation/divorce. Advantages and disadvantages of multiple approaches can be discussed.

This meeting addresses those issues and is scheduled for 3 hours duration and typically with both parents together, although parents are welcome to attend on their own.

This is a closed service, meaning Jessica Biren Caverly cannot be asked to provide information or reports for court or arbitration purposes and neither can he be asked to attend court or arbitration.

The goal is to help parents separate as reasonably as possible, while being mindful of their children.

Confidentiality

All matters remain confidential with the following exceptions:

1. Any past or imminent harm or abuse to a child currently younger than 16 years of age will be reported to proper authorities.

2. Any imminent threat of harm to self or to another adult will be reported either to proper authorities and/or to other persons who may be required to intervene as necessary.

3. Information will be shared only upon written consent except where there is risk of harm to self or another person, or as required by law as it pertains to child protection matters.

4. There is no recording or posting of content or comments in any form or media by clients or their proxy although Jessica Biren Caverly may record any/all conversations at his discretion solely for accountability purposes in the event an issue with service arises.

5. The service record is the property of Jessica Biren Caverly. Information obtained about persons served shall be used for service purposes, payment collection, and/or satisfaction surveys. Non-identifying information may be used for statistical, research, or teaching purposes.

6. Information about yourself can be used to pursue payment in the event of non-payment. 

Fees
Please be advised that I do not accept payment by third party payers (benefit or EAP providers) for this service, since it is typically not covered by insurance. People are directly responsible for payment of services as per the information provided at the time of service. A receipt will be provided with which persons can seek reimbursement from their EAP or benefit provider. Reimbursement remains a matter between you and your benefit or EAP provider.

 

 

Counseling Requests Regarding Children to Separated Parents

Sometimes children between separated parents surface with behavioral or emotional concerns where because the parents are separated, addressing those concerns can be more challenging.

Often what is needed in these situations is a way to help parents communicate so that the concerns can be addressed effectively.

If you need help communicating with the other parent in order to resolve a concern about your child, then you may appreciate this service.

The first meeting is scheduled for 3 hours duration for me to gather information by chatting with both parents and to allow parents time to hear from each other on matters that may be helpful in resolving concerns. If necessary, children can attend thereafter to help facilitate family communication and address identified issues, and children can be seen on an individual basis.

Some parents may have been or are currently or may come to be involved in court processes regarding child related issues. This process is not intended to be used for court purposes, but as a means to try and address identified issues and generate solutions to improve child behavior and ease parental concerns. As such, parents must agree that I, my notes or records or reports cannot be called to court or arbitration and will not be used for court or arbitration purposes to allow people to talk freely without concern for information being used against them in a parenting dispute.

Parents may self-refer for this service.

Counseling is provided on a private and discreet basis. Information will be shared only upon written consent except where there is risk of harm to self or another person, or as required by law as it pertains to child protection matters. Information obtained about persons served shall be used for service purposes, payment collection and/or satisfaction surveys. Non-identifying information may be used for statistical, research, or teaching purposes.

This service is "closed," meaning matters discussed cannot be used in a court process. Jessica Biren Caverly or his notes cannot be called upon with or without subpoena for court purposes. Nor can Jessica Biren Caverly be required to produce a report for court purposes.

Service is provided in the comfort of my office.

Persons are expected to attend sober for appointments.

Violence of any fashion will not be condoned.

Confidentiality

All matters remain confidential with the following exceptions:

1. Any past or imminent harm or abuse to a child currently younger than 16 years of age will be reported to proper authorities.

2. Any imminent threat of harm to self or to another adult will be reported either to proper authorities and/or to other persons who may be required to intervene as necessary.

3. Up to an hour can be scheduled between appointments to avoid meeting anyone while entering or exiting.

4. Information about yourself can be used to pursue payment in the event of non-payment.

Fees

Please be advised that I do not accept by third party payers (benefit or EAP providers) for this service, since it is typically not covered by insurance. People are directly responsible for payment of services as per the information provided at the time of service. A receipt will be provided with which persons can seek reimbursement from their EAP or benefit provider. Reimbursement remains a matters between you and your benefit or EAP provider.